Pharmacy layout: all the secrets!

When it comes to choosing a new look for your pharmacy, it's important to take its layout into consideration. An aspect with a direct influence on the satisfaction levels of its users and the volume of revenue recorded. Discover, in this article, how to achieve a truly effective pharmacy layout!

Pharmacy Layout: what is it?

The pharmacy layout refers to the allocation of space and the arrangement of gondolas, linears, service counters, divisions intended for the administration of healthcare or places reserved for the stock of medicines. In general, the term refers to the way in which the flow and circulation of users are defined and caused by the strategic positioning of technical pharmacy furniture and the determination of work areas and divisions.

The importance of Layout in the current context

With the way we live and interact in society transformed, more and more people choose to buy online. Especially after the global outbreak ofCOVID-19. As the internet continues to grow in popularity, opportunities arise that can change the way healthcare services and care are provided: a reality that does not pass by pharmacies.

However, statistics show that users still prefer to physically go to the pharmacy to buy products, pick up prescriptions or get personalized advice. In this sense, to guarantee a high retention rate, it is essential to know how to align the pharmacy layout with the needs of users and healthcare professionals.

Pharmacy layout and user experience

“Putting the customer first”is a slogan that also applies to pharmacies. Therefore, the number of pharmacies investing in creating a pleasant consumer experience is increasing. An experience that is influenced not only by the variety of services or the range of products available, but also by theflexible layoutand the design of the space. Especially if the layout is capable of recognizing users' needs, through an intuitive and flexible layout.

3D view of the Rodrigues Pharmacy remodeling project | MEDD Health Design

How to ensure operational efficiency?

Taking into account the complex nature of a pharmacy remodeling project, defining the layout is the first step towards optimizing workflows and – consequently, improving the user experience. That is, it offers the pharmacist the opportunity to influence the flow of users in the pharmacy. In other words, to inform and influence decision-making, the pharmacy layout mustbring about operational changeswhich directly influence the provision of services and the way in which the user circulates in the pharmacy.

How to create an effective pharmacy layout?

When created strategically, the layout makes it possible to positively impact all aspects related to the operation of the pharmacy, therefore: each case is different. However, the key to the success of a pharmacy layout lies in two factors – circulation space and product organization.

1. The circulation space

To be successful, the pharmacy design must include open spaces located around the main areas of the pharmacy. It is essential to ensure that the layout incorporates spacesfor the user to move freely, mainly near service counters, entry points and shop windows (if any).

3D of the Rodrigues Pharmacy remodeling project | MEDD Health Design

2. The product organization

The positioning of gondolas and linears is a crucial aspect of creating a pharmacy layout. Products must be properly categorized and organized, with clear signage and as noticeable as possible. A poorly organized exhibition can significantly reduce the user's attention and harm the number of sales.

3D of the Rodrigues Pharmacy remodeling project | MEDD Health Design

MEDD: Layouts tailored to your pharmacy

Developed in-house. Thought “outside the box”. Delivered turnkey. Our team of architects, designers, engineers and consultants carries out architectural and design projects for pharmacies of all sizes. From the layout of the space, to the customization of technical equipment and furniture. We create pleasant and profitable environments that reflect the know-how, character and reliability of the service provided by pharmacy professionals. Follow us onInstagram!